PRIVACY POLICY

LUREXA PRIVACY POLICY

Introduction
Lurexa, data controller, attaches great importance to the protection of your privacy and personal data. This Privacy Policy aims to inform you about how we collect, use, protect, and share your information when you use our website www.lurexa.fr (the "Site").

By using this Site, you accept this policy and consent to the collection and use of your personal data as described below.

1. Data collected

We collect different categories of personal data, depending on your interaction with our Site:

  • Browsing data: When you browse our Site, we collect information such as your IP address, browser type, geographic location, pages visited, duration of your visit, etc. This data is primarily used to improve user experience and analyze website traffic.

  • User-provided data: When you place an order, subscribe to our newsletter, or contact our customer service, we collect personal information such as:

    • Name

    • First name

    • Email address

    • Postal address

    • Phone number

    • Order details (products purchased, etc.)

  • Cookies: We use cookies to improve your browsing experience. For more details, please refer to our Cookie Policy.

2. Use of data

The personal data collected is used for the following purposes:

  • Order processing: Management of purchases, invoicing, product dispatch, and after-sales service management.

  • Communication: Responding to your requests, informing you about new products, promotions, and special offers (if you have consented to receive marketing communications).

  • Site improvement: Analyzing user behavior to improve the quality, usability, and performance of the Site.

  • Compliance with legal obligations: Adherence to current legal and regulatory requirements.

3. Legal basis for processing

We process your personal data based on the following legal grounds:

  • Contract performance: When you place an order, data processing is necessary for the performance of the sales contract.

  • Consent: When you subscribe to our newsletter or agree to the use of cookies.

  • Legitimate interest: We may process your data for site improvement, security, and to respond to your requests.

4. Data sharing

Lurexa does not sell or rent your personal data to third parties. However, we may share your information with certain partners as part of the provision of our services:

  • Payment providers: We use payment service providers to process financial transactions (e.g., Stripe, PayPal). These providers may collect certain data necessary to finalize your purchase, but they are also obligated to protect your information.

  • Carriers: We share your shipping information with our logistics partners for the delivery of your orders.

  • Analytics tools: We use tools like Google Analytics to analyze traffic on our Site. These tools may collect anonymous data for statistical purposes.

We ensure that these partners respect the confidentiality and security of your personal data.

5. Data protection

Lurexa takes appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Data retention period

Your personal data is retained for the period necessary to fulfill the purposes for which it was collected:

  • Order data: Information related to your orders is kept for 10 years in accordance with tax and accounting obligations.

  • Contact data: If you are subscribed to our newsletter, your data is retained until you unsubscribe.

  • Browsing data: Traffic data is retained for a maximum of 13 months, in accordance with cookie regulations.

7. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of access: You can request information about the data we hold about you.

  • Right to rectification: You can request the correction of inaccurate or incomplete data.

  • Right to erasure: You can request the deletion of your personal data, subject to legal exceptions.

  • Right to restriction of processing: You can request to limit the processing of your data in certain cases.

  • Right to object: You can object to the processing of your data, particularly for commercial prospecting purposes.

  • Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to withdraw your consent: If the processing of your data is based on your consent, you can withdraw it at any time.

You can exercise your rights by contacting us at the following address: Lurexa.pro@gmail.com or by mail to our headquarters (9 rue de Soultz, 68000 Colmar, France).

8. Changes to the privacy policy

Lurexa reserves the right to modify this Privacy Policy at any time. In the event of a substantial change, we will inform you by email or via a visible notice on our Site. We encourage you to regularly consult this page to stay informed of the latest updates.

9. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please do not hesitate to contact us at the following address:
Lurexa
9 rue de Soultz
68000 Colmar
Email: Lurexa.pro@gmail.com