Explore our unique templates
How does it work?
1 – Order in a few clicks
Place your order and provide your customization details.
2 – Manufacturing & embroidery
We manufacture your comforter and carefully embroider it, according to your instructions.
3 – Finalization & shipping
Your order is finalized, carefully prepared, then shipped to your home.
FAQ
1. How do I place an order on Lurexa?
Simply choose your product, select your options (color, model, quantity), then click "Add to cart" and follow the payment instructions. Your order is confirmed instantly after payment.
2. What payment methods do you accept?
Lurexa accepts several payment methods, including credit cards (Visa, Mastercard), PayPal, and secure online payments. Depending on your country, other options may also be available.
3. My order has been paid, but I haven't received anything. What should I do?
If you have not received your order after payment, first check your email (including spam). If nothing appears, contact our support with your order number: we will quickly check the situation and provide you with a solution.
1. What are the delivery times?
Delivery times generally vary between 4 and 7 business days, depending on your location and the shipping method chosen. You will receive an accurate estimate when you place your order.
2. What are the shipping costs?
Delivery fees depend on the weight of your order and your address. The exact amount is displayed before you confirm your cart. Some offers may include free shipping for orders over a minimum amount.
3. How do I track my delivery?
Once your order has been shipped, you will receive an email containing a tracking number. This will allow you to track the progress of your package in real-time via the carrier's website.
1. What should I do if I made a mistake in my order information?
If you have made a mistake (address, product, quantity, etc.), please contact our customer service department quickly. As long as the order has not been shipped, we can correct the information.
2. Why is my order on hold?
An order may remain pending if payment has not been validated, if information is missing, or if a security check is in progress. In this case, you will receive a notification to resolve the issue.
3. How can I get an invoice for my order?
Your invoice is automatically generated and available in your customer area, under "My orders". You can also download it from the confirmation email.
1. How can I access the Lurexa store?
You can access the shop directly from the website menu by clicking on the “Boutique” or “Store” tab. All available products and services are listed there.
2. What types of products or services does the store offer?
The Lurexa store offers a selection of customizable plush toys
3. Can I buy multiple products in a single order?
Yes, you can add as many products as you want to your cart and complete your order in one go.
1. What should I do if I encounter a technical issue on Lurexa?
If you encounter a technical problem, first try refreshing the page or restarting your browser. If the problem persists, contact our technical support with a detailed description of the issue.
2. Which browsers are compatible with Lurexa?
Lurexa works on most modern browsers such as Chrome, Firefox, and Safari. Make sure your browser is up to date for an optimal experience.
3. What to do if a feature is not working properly?
If a feature isn't working, check your Internet connection and browser updates. If the problem persists, report it to our technical support with screenshots if possible.
1. How to become a Lurexa partner?
To become a partner, you can fill out the partnership form available on our website or contact our dedicated team via the email address provided. We will review your request and get back to you promptly.
2. What types of partnerships does Lurexa offer?
Lurexa offers various types of partnerships, including: commercial collaborations, affiliations, co-marketing, and technological integrations with complementary services.
3. Are there any conditions for becoming a partner?
Yes, each partnership is subject to certain conditions depending on the type of collaboration, such as the compatibility of your business with our services, quality standards, and contractual commitments.
1. How do I place an order on Lurexa?
Simply choose your product, select your options (color, model, quantity), then click "Add to cart" and follow the payment instructions. Your order is confirmed instantly after payment.
2. What payment methods do you accept?
Lurexa accepts several payment methods, including credit cards (Visa, Mastercard), PayPal, and secure online payments. Depending on your country, other options may also be available.
3. My order has been paid, but I haven't received anything. What should I do?
If you have not received your order after payment, first check your email (including spam). If nothing appears, contact our support with your order number: we will quickly check the situation and provide you with a solution.
1. What are the delivery times?
Delivery times generally vary between 4 and 7 business days, depending on your location and the shipping method chosen. You will receive an accurate estimate when you place your order.
2. What are the shipping costs?
Delivery fees depend on the weight of your order and your address. The exact amount is displayed before you confirm your cart. Some offers may include free shipping for orders over a minimum amount.
3. How do I track my delivery?
Once your order has been shipped, you will receive an email containing a tracking number. This will allow you to track the progress of your package in real-time via the carrier's website.
1. What should I do if I made a mistake in my order information?
If you have made a mistake (address, product, quantity, etc.), please contact our customer service department quickly. As long as the order has not been shipped, we can correct the information.
2. Why is my order on hold?
An order may remain pending if payment has not been validated, if information is missing, or if a security check is in progress. In this case, you will receive a notification to resolve the issue.
3. How can I get an invoice for my order?
Your invoice is automatically generated and available in your customer area, under "My orders". You can also download it from the confirmation email.
1. How can I access the Lurexa store?
You can access the shop directly from the website menu by clicking on the “Boutique” or “Store” tab. All available products and services are listed there.
2. What types of products or services does the store offer?
The Lurexa store offers a selection of customizable plush toys
3. Can I buy multiple products in a single order?
Yes, you can add as many products as you want to your cart and complete your order in one go.
1. What should I do if I encounter a technical issue on Lurexa?
If you encounter a technical problem, first try refreshing the page or restarting your browser. If the problem persists, contact our technical support with a detailed description of the issue.
2. Which browsers are compatible with Lurexa?
Lurexa works on most modern browsers such as Chrome, Firefox, and Safari. Make sure your browser is up to date for an optimal experience.
3. What to do if a feature is not working properly?
If a feature isn't working, check your Internet connection and browser updates. If the problem persists, report it to our technical support with screenshots if possible.
1. How to become a Lurexa partner?
To become a partner, you can fill out the partnership form available on our website or contact our dedicated team via the email address provided. We will review your request and get back to you promptly.
2. What types of partnerships does Lurexa offer?
Lurexa offers various types of partnerships, including: commercial collaborations, affiliations, co-marketing, and technological integrations with complementary services.
3. Are there any conditions for becoming a partner?
Yes, each partnership is subject to certain conditions depending on the type of collaboration, such as the compatibility of your business with our services, quality standards, and contractual commitments.
